Refund policy

Refund & Return Policy

All sales are final. Because our products are made to order, we do not accept returns or offer refunds for change of mind, incorrect size or color selection, or other personal preference.

However, if your order arrives damaged, defective, or you receive the wrong item, please contact us and we’ll be happy to make it right.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you received an incorrect item, contact us at markus.rubba@gmail.com as soon as possible.

Please include your order number and clear photos showing the issue. We’ll review the situation and, where appropriate, arrange for a replacement or another suitable resolution at no additional cost to you.

Do not send any items back before contacting us and receiving instructions.

Incorrect Size or Change of Mind

We do not accept returns or exchanges if you ordered the wrong size, selected the wrong color, changed your mind, or otherwise no longer want the item.

Because our products are made to order, we are unable to resell returned items.

We strongly recommend checking the sizing information provided on the product page before placing your order.

Lost or Stolen Packages

Once an order has been shipped to the address provided at checkout, we are not responsible for packages that are lost, stolen, or delivered to an incorrect address provided by the customer.

If your package appears to be lost in transit, please contact us and we will do our best to help determine the appropriate next steps.

Order Changes & Cancellations

Because orders may be sent into production shortly after being placed, we cannot guarantee that cancellations or changes can be made after an order is submitted.

If you need to make a change to your order, contact us at markus.rubba@gmail.com as soon as possible. We’ll do our best to accommodate the request before the order enters production.

Refunds

Refunds are only issued when appropriate for a damaged, defective, or incorrect item, or where otherwise required by applicable law.

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.