Shipping policy

Shipping Policy

All of our products are made to order. This means your order is produced specifically for you after it is placed, rather than being shipped from a pre-stocked inventory.

Processing & Production

Orders are typically processed and sent into production within 3-5 business days after being placed.

Once your order has been produced, it will be shipped to the address provided at checkout. You will receive a shipping confirmation and tracking information when your order has been shipped, where tracking is available.

Please note that production times are estimates and may occasionally take longer during busy periods, holidays, or other circumstances outside of our control.

Shipping Times

Shipping times vary depending on your location and the shipping method selected at checkout. Any delivery times shown at checkout are estimates and are not guaranteed.

Once an order has been shipped, delivery is handled by the shipping carrier. Delays caused by the carrier, weather, customs, holidays, or other circumstances outside of our control may occur.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your order.

If you provide an incorrect or incomplete address, we cannot guarantee that we will be able to change it after the order has entered production. If the package is returned to us because of an incorrect address, additional shipping costs may apply to have the order sent again.

International Orders & Customs

International orders may be subject to customs fees, duties, taxes, or other charges imposed by the destination country.

Any customs duties, import taxes, or other fees charged by the destination country are the responsibility of the customer.

International shipments may also experience additional delays while being processed through customs.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, we are not responsible for packages that are lost or stolen after delivery.

If your tracking information shows that your package has been delivered but you cannot locate it, please contact the shipping carrier directly. You may also contact us at markus.rubba@gmail.com, and we will do our best to help.

If your package appears to be lost in transit, please contact us and we will work with you to determine the appropriate next steps.